Frequently Asked Questions

1. What is this service?

This is a personalized consultation and customization service based on Five Elements (Wu Xing) energy analysis and Chinese Zodiac principles.
Each order is individually prepared according to the information you provide and is not a pre-made or automated product.

2. Who is this service suitable for?

This service is suitable for individuals seeking personalized insight, guidance, or custom-designed items based on their unique energy profile.
It is not intended to replace professional advice in medical, legal, or financial matters.

3. How does the process work?

After placing your order, you will be asked to provide relevant personal information such as birth date and current concerns.
Based on this information, we conduct an individual analysis and prepare your personalized report or custom design accordingly.  
 

4. How long does it take to receive my order?

Processing time for personalized services is 10-12 business days after payment and required information are confirmed.
Delivery time may vary depending on the type of customization selected.

5. Do you guarantee specific results or outcomes?

No.
This service provides personalized analysis and custom-designed support based on traditional principles.
Results and experiences may vary from person to person, and no specific outcome is guaranteed.

6. Can I request a refund?

Due to the personalized and made-to-order nature of this service, refunds are not available once processing has started.
If you have questions before placing an order, please make sure to review all product details carefully.

7. Is my personal information safe?

Yes.
All personal information provided is used solely for the purpose of completing your order and is handled in accordance with our Privacy Policy.